Return / Exchange Policy
Returns
You have 30 days after having received your products to return. Please DO NOT return the product back without contacting us first and receiving the necessary return and exchange instructions. If you have a defective item and would like to return it without getting a replacement, please email us and include your order number and description of the defect.
Wrong order received: If we made a mistake/error in shipping out the wrong product, please notify us within 2 business days of receiving your order. We will then issue return instructions on how and where to return the product.
Wrong order was placed: If you made an error and ordered the wrong products and wish to return the product, please send us an email at info@littlelibros.com with full name used when placing order, billing address, and order number. We will get back to you as soon as we can with information on your order. Please note that you will also be responsible for the shipping cost of returning the item.
Damaged shipment and/or products: If you received damaged shipment (opened box, water damage, smashed box, etc), or damaged products (artwork missing, warped book, etc), please notify us within 3 business days of receiving your order. Send us an email at info@littlelibros.com with full name used when placing order, billing address, order number, and images of the damaged products.
At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately.
Warehouse sale items cannot be returned or exchanged. Discounted items are FINAL SALE. Final sales items are non-returnable and non-refundable. (example: warehouse sale items, Black Friday sales, and any other discounted items.)
Exchanges
We can only exchange purchases that were made on LilLibros.com
Item you wish to exchange must: be in new condition and be of equal value. If the item you choose to exchange it for is of greater value, you would be responsible for paying the difference.
Please contact our customer service email at info@LittleLibros.com and provide your order number, or the order number that was given to the person who purchased the book for you. Once you have emailed, a team member will respond with further instructions.
Warehouse sale items cannot be returned or exchanged. Discounted items are FINAL SALE. Final sales items are non-returnable and non-refundable. (example: warehouse sale items, Black Friday sales, and any other discounted items.)